Data Privacy
Welcome to Cedo Wellness. We value your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy outlines how we collect, use, store, and protect your data in compliance with the Data Privacy Act of 2012.
By using our website and services including those booked through a third-party booking app and paid via a third-party payment gateway,
you agree to the terms of this Privacy Policy.
1. What Personal Data We Collect
When you interact with us, we may collect the following personal information:
- Name, email address, and mobile number
- Date of birth and health declarations (as voluntarily submitted)
- Booking and service history
- Payment-related information (processed externally via a secure gateway)
- Feedback, preferences, and communication records
- Device or browser data (IP address, cookies, and browsing behavior)
2. Why We Collect Your Data
We use your personal information to:
- Facilitate bookings via a third-party platform
- Process and confirm payments via a secure third-party gateway
- Deliver wellness services tailored to your needs
- Send appointment reminders, service updates, or optional promotional offers
- Improve our website and service experience
- Fulfill legal, tax, and record-keeping obligations
We do not use your data for profiling, automated decision-making, or historical/statistical processing beyond internal business use.
3. Legal Grounds for Processing
Your data is processed based on the following:
- Your consent when you sign up or submit a booking
- Contractual necessity for service delivery
- Legal obligations (e.g., invoices, compliance, reporting)
4. How Your Data Is Processed
Your information is:
- Collected through secured online forms or third-party booking software
- Handled only by trained and authorized personnel
- Stored securely using encryption and protective measures
- Processed strictly for the purposes stated above
5. Who Has Access to Your Data
Your personal information may be shared only with:
- Our third-party booking app provider (for appointment management)
- Our third-party payment gateway (for secure payment processing)
- Internal Cedo Wellness staff involved in your care
- Government agencies, only when legally required
- We do not sell, lease, or trade your personal data to unrelated third parties.
6. Automated Systems
Cedo Wellness does not use automated decision-making or profiling tools that affect you in a significant way. All system-generated communication (e.g., reminders, confirmations) is intended only for convenience.
7. Data Controller Information
Cedo Wellness
📧 Email: cedowellnesscollective@gmail.com
8. How Long We Keep Your Data
We retain your personal data for up to five (5) years after your last transaction unless required longer by law. Once expired, data will be securely deleted or anonymized.
9. Your Rights as a Data Subject
Under the Data Privacy Act, you have the right to:
- Be informed about data collection and use
- Access and obtain a copy of your personal data
- Request correction or deletion of inaccurate data
- Withdraw consent or object to processing
- Request data portability
- Lodge a complaint with the National Privacy Commission (NPC)
- To exercise your rights, contact us at cedowellnesscollective@gmail.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Revisions will be posted on our website, and your continued use of our services will constitute acceptance of the updated terms.